High quality custom branded mobile apps & wearables for bus, tram and rail transport providers.
It works for network planning teams, customer support agents, and those on the front line of marketing. It helps the whole business to understand its customers and makes it simple to deliver an integrated customer experience.
These days bus, tram and rail operator teams need to be superhuman. Their daily duties cover operations, customer service, ticket sales and campaign marketing – all rolled into a few highly pressurised roles.
Managing network updates across multiple channels, promoting the brand, managing complaints on social media, developing new payment channels and technologies – to name but a few. Until now, this has been managed across multiple systems, fragmenting the customer experience.
Passenger Cloud is an integrated data management platform for bus, tram and rail operators that powers mobile apps, online customer portals, wearable tech and voice assistants like Amazon Echo – and we’re working with some of the best in the business, supporting their strategies to provide innovative integrated digital services.
Everything’s mobile, so no cash needed. Give your customers a frictionless payment experience using securely stored payment cards, and Apple Pay on iPhone.
“Excellent app from NCTX, mobile ticket purchasing is a wonderful feature and very easy to use. Save having to carry cash and wallet all the time.”
Security and fraud-mitigation systems
Be safe in the knowledge that both you and your customers are using fully-compliant apps and service providers at every step. Our fraud-mitigation systems, including HeartbeatTM and Login LockTM, monitor the apps remotely and help to keep fraud levels well below industry averages.
Reporting in the Cloud
Administration teams can access sales transaction reports via Passenger Cloud, making bank reconciliation simple. Easily track your revenue growth and sales breakdown across product types and customers.
Integrated product management
Real-time ticket product management. Update prices, launch new tickets and make them available to every passenger, instantly.
Verified student and child ticket types
Verified student and child tickets are now available with a one time in-person verification process. Students, children and any other group that you would like to sell discounted travel to can all now easily apply for verification on their accounts and buy the travel they need. Once verified by a customer service agent via Passenger Cloud, the customer can continue to purchase tickets until the verification expires.