Can a chatbot that doesn't sleep help customer service teams to resolve transport queries in real time? Based on the data we've seen from our Passenger apps, we think so.
Local authority budget cuts are creating new types of inter-organisational collaboration. Attendees at Landor’s Digital Transport Exchange conference in Oxford agreed "we have run out of money. It's time to start thinking."
Autonomous vehicles are no longer science fiction, but that doesn’t mean it’s all figured out. We supported Transport Catapult’s IMCreate event where software teams spent the weekend innovating new ideas to help overcome some of the challenges.
We attended the #TravelHack Innovation Day to help shape the TfN's data strategy. The day was the first of a programme of engagement with industry specialists designed to improve public transport across the North.
The team at Passenger have history with running and attending hackdays, and we strive to attend them because of the opportunities and energy they create. Here’s some of the reasons why we think hackdays are awesome, and why we love to support them.
Passengers expect real-time transport information on their mobile phones. At Passenger we integrate the protocol known as Service Interface for Real Time Information (SIRI) which allows systems to exchange vehicle location and estimated time of arrivals.
Working in partnership with the Data Science department at Bournemouth University, our data science team exploits the data collected from mobile devices to improve the customer experience and offer insights about the network. The article was written by Dr Marcin Budka and Dr Manuel Martin Salvador for The Conversation.
The Digital Leaders 100 Awards 2017 honour the highest achievements from the past year, celebrating teams and individuals who are blazing a trail in digital.
The ALBUM Conference is an excellent opportunity to discuss the challenges of the public transport industry, with a specific focus on those affecting independent operators. We look forward to seeing you all in Blackpool!
Account Based Ticketing is a game changer for passengers and transport operators. The former get the best fares without having to think, while the latter gains valuable understanding about customer travel behaviour. But it isn’t without its complexities. This article looks at the elements that make up a successful Account Based Ticketing project.
Blackpool Transport are revolutionising the way in which customers access bus and tram information with the launch of new mobile ticket and multi-modal travel information app and website.
Passenger Technology Group announce the acquisition of Netescape Limited, with its popular BusCMS website and app management system joining the Passenger family of digital technology products.