In our third app update of 2018 we made some changes to the way we handle displaying information within the standard Passenger app Explore view for users who have VoiceOver turned on. It's a small change of approach, that's already had a big impact for some visually impaired users.
At Passenger we use Open Data to power up our apps with information. Free access to data allows us to scale up as app user numbers increase, without a corresponding increase in data costs. Nonetheless, free-of-cost is not the only benefit of open data.
Starting 2018 with a bang, we are delighted that our first Passenger deployment in Scotland has been delivered in partnership with Borders Buses, operating across North Northumberland, East Lothian, Midlothian, Edinburgh, Scottish Borders and Cumbria.
Introducing people to your mobile app via the use of smart card functionality helps get network and ticketing information into more passenger's hands. We worked with Nottingham City Council to bring a virtual Ticket Vending Machine to their multi-operator Robin Hood app, accessible from anywhere.
The subtleties between different contactless payment models can be hard to grasp. We've created an infographic to help explain these transit models.
Season's Greetings from the team at Passenger. 2017 has been an exciting year. We welcomed 10 new operating companies to the platform across iOS, Android and web apps. Take a look at our 2017 in numbers.
Throughout 2017, Passenger deployments have enabled our customers to promote their businesses in new ways, at a time when shared mass transport is faced with a rapidly evolving future.
Thanks to a great effort from the teams at both Passenger and Cardiff Bus, new Passenger information apps were deployed as a seamless update, in less than four weeks.
Our approach to delivering apps with a high level of user experience design and reliability has led us to receive excellent both operator and customer feedback. We are glad to have been nominated as “Supplier of the Year” in two prestigious national and international awards.
The team at Passenger join London Midland Labs, an accelerator programme for new technology products with a focus on the future of travel and mobility.
Passengers increasingly rely on real-time public transport information since traditional timetables are no longer perceived as a reliable source. But how accurate is this real-time information? We have compared 3 different SIRI-SM providers and published the results in a white paper.
Can a chatbot that doesn't sleep help customer service teams to resolve transport queries in real time? Based on the data we've seen from our Passenger apps, we think so.