Thanks to a great effort from the teams at both Passenger and Cardiff Bus, new Passenger information apps were deployed as a seamless update, in less than four weeks.
Our approach to delivering apps with a high level of user experience design and reliability has led us to receive excellent both operator and customer feedback. We are glad to have been nominated as “Supplier of the Year” in two prestigious national and international awards.
The team at Passenger join London Midland Labs, an accelerator programme for new technology products with a focus on the future of travel and mobility.
Passengers increasingly rely on real-time public transport information since traditional timetables are no longer perceived as a reliable source. But how accurate is this real-time information? We have compared 3 different SIRI-SM providers and published the results in a white paper.
Can a chatbot that doesn't sleep help customer service teams to resolve transport queries in real time? Based on the data we've seen from our Passenger apps, we think so.
Local authority budget cuts are creating new types of inter-organisational collaboration. Attendees at Landor’s Digital Transport Exchange conference in Oxford agreed "we have run out of money. It's time to start thinking."
Autonomous vehicles are no longer science fiction, but that doesn’t mean it’s all figured out. We supported Transport Catapult’s IMCreate event where software teams spent the weekend innovating new ideas to help overcome some of the challenges.
We attended the #TravelHack Innovation Day to help shape the TfN's data strategy. The day was the first of a programme of engagement with industry specialists designed to improve public transport across the North.
The team at Passenger have history with running and attending hackdays, and we strive to attend them because of the opportunities and energy they create. Here’s some of the reasons why we think hackdays are awesome, and why we love to support them.
Passengers expect real-time transport information on their mobile phones. At Passenger we integrate the protocol known as Service Interface for Real Time Information (SIRI) which allows systems to exchange vehicle location and estimated time of arrivals.
Working in partnership with the Data Science department at Bournemouth University, our data science team exploits the data collected from mobile devices to improve the customer experience and offer insights about the network. The article was written by Dr Marcin Budka and Dr Manuel Martin Salvador for The Conversation.
The Digital Leaders 100 Awards 2017 honour the highest achievements from the past year, celebrating teams and individuals who are blazing a trail in digital.