Bus users in Dundee are benefitting from the latest ticketing technology, thanks to UK technology company Passenger redesigning Xplore Dundee’s website in just five weeks. The new site allows users to purchase tickets from the website for use in the new Xplore Dundee app, delivered by Passenger earlier this year.
The website includes mobile ticketing, journey planning, live bus tracking and live departures. Xplore Dundee will now be able to communicate extra information about their vehicles to customers including accessibility features, wheelchair space availability, vehicle type and Wifi access and more.
Xplore Dundee has been the principal bus operator in Dundee City since 1921, operating a fleet of around 100 buses. They were acquired by McGill’s Buses in December 2020, making them part of the UK’s largest independent bus operation, with over 500 total vehicles.
Christine McGlasson, Managing Director for Xplore Dundee said “After Passenger delivered our app earlier this year, we knew we wanted a site to complement it. We’re always looking for ways to improve the customer experience and make it easier for people to find the information they need to travel by bus. The result is a fantastic product built to a very tight schedule, and we can’t wait for customers to see the benefits.
“Tickets purchased via the website will instantly appear in the app to use on the bus, making it efficient for users and helping to reduce cash handling which minimises risk for drivers too. Working with Passenger, the process has been quick and problem-free and the transition from our old website to the new one has gone very smoothly.”
The Xplore Dundee website, like all Passenger products, will be continually improved through an ongoing programme of development. Visit the website at www.xploredundee.com