Nottingham City Transport launched its Passenger app, NCTX Buses, in 2016. Since then, they have pushed the envelope with Passenger for the tens of thousands of bus users that ride across Nottingham every week. 

“Passenger, and our partnership with them, is very much an essential service to us. Over 20 members of the team here at NCT use the Passenger system every day to communicate with customers via our mobile apps and websites, so we see the benefits of their products in so many of our daily tasks.” says Anthony Carver-Smith, Marketing Manager for NCT.

“In challenging times, when things change very quickly, whether it’s because of severe weather or a public health emergency we know we can rely on Passenger. We are able to quickly and easily manage information and interact with our customers via their secure platform. The value of that is huge and we know is instrumental in keeping our services and users moving.”

Over the last three years, NCT have been working to lower emissions, become greener and “present a better example of what a bus operator can and should be to the world”. 

Carver-Smith explains “That means thinking environmentally, investing in people and modernising with technology that makes it easier for people to plan and pay for their journeys. And that’s where Passenger comes in. Passenger is a pioneer in the bus industry – no other solution matches the ease of use of the product or the professionalism and sector knowledge of the team that builds it.”

NCT has observed a sea change in the way that its customers interact with and pay for its services. “The way people interact with buses is changing – has changed – and Passenger’s role in that transition is undeniable.”

“We’re extremely pleased to have Passenger along with us on this ride,” he concludes. “It speaks volumes that we’re willing to work with a company that’s hundreds of miles away from us to implement this technology. And that’s because, despite the distance, Passenger works fast, remains in constant communication and is simply the best multi-platform supplier working in the bus industry today. And that’s a fact.”

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